Our Satisfaction Guarantee
At The Hart Centre, all of our psychologists and counsellors are highly experienced and specifically trained in relationship and marriage counselling.
Our highest priority is helping couples that are in crisis find their way back to happiness again. We understand that choosing the right therapist for you can seem tricky. That’s why we’re proud to offer our risk free, satisfaction guarantee.
Research has shown time and time again that one of the most important ingredients in how successful your therapy will be, and the progress you will make, is how comfortable you feel with your therapist.
- Are they experienced in the area that you need help with the most?
- Do you feel they empathise, understand and care about you?
- Do they make you feel safe and not judged?
- Are they able to give you insight into what’s happening in your world and relationship?
- Do they help you progress at a pace that is comfortable for you?
- Do they give you hope that life will be better for you?
- Do they help you with strategies that fit you personally and as a couple?
- Are they invested in your progress and celebrate your wins with you?
- Are they in a handy location, and do they offer session times that suit you?
We care deeply and are committed to your progress, and therefore we are proud to offer our guarantee.
How it works:
Step 1: Take a moment to look over our in-depth therapist profiles in your area.
We have specifically designed our website and therapist profiles to make it easy for you to find a therapist you feel comfortable with.
Each therapist profile gives you important information on who they are as a therapist, their specific experience and strengths, and insight into who they are as people.
Many people feel comfortable choosing who they prefer to see directly from these profiles.
Step 2: Call our Client Care Consultants to be personally matched with one of our therapists.
If you’d like more help in deciding who is right for you, our friendly Client Care Consultants, Libby, Caroline, Debbie and Suzie, are trained to determine which of our therapists are best suited to your specific needs.
Call our office on 1300 830 552 or contact us online and request to be matched. Libby, Caroline, Debbie and Suzie will then ask a series of questions to determine your area of greatest concern, personal preferences, location, session times and rebate options, to find the best match for you.
If you have already chosen a therapist from their profiles, on this call you will be provided with times available for that psychologist, and the option to book in.
This call is obligation free, and there will be no pressure to book a session.
Step 3: If after your first session you don’t feel the therapist is the right fit, we will re-match you and provide a complimentary next session.
We are confident that our hand-picked therapists will work for you, as feedback from our clients indicates a 93% satisfaction rate.
However, if after the first session you don’t feel that your therapist is a ‘good fit’ for you, we will happily re-match you with another one of our therapists.
We will also provide you with a full-length complimentary session with the new therapist, at our expense.
This means you can relax, as you won’t be out of pocket while finding the right therapist for you.