The result of more than 18 years and 83,000+ client matches.

A lot of therapy services these days will say they match you with a therapist. What that often means in practice is a receptionist, an online calendar, and a hope for the best.

HartMatch is different, and we back it with a guarantee.

It’s the proprietary matching system we’ve built and refined over more than fifteen years of pairing clients with the right relationship therapist. Every enquiry that comes through is reviewed by a real person on our team – not AI, not an off-the-shelf algorithm. We look at the full picture of what you’ve shared, and we match it against everything we know about each Hart Certified therapist’s experience, style, and strengths. From there, we handpick one to three therapists we genuinely believe will fit.

And if that first session isn’t the right fit, you’re covered. No other relationship therapy service in Australia stands behind their matching the way we do.

Why fit matters more than anything else

Decades of research have made it clear: the strongest predictor of whether therapy works isn’t the modality, the qualifications, or the years of experience. It’s the quality of the match between you and your therapist. The fit. (For the full research and what it means for you, read our deep-dive on therapeutic fit.)

That’s why we built HartMatch. And it’s why we stand behind every match with our guarantee.

What good fit looks like

A therapist who genuinely fits you will tick most or all of the following:

They’re experienced in the area you need help with most
You feel they empathise, understand, and care about you
You feel safe with them, and not judged
They give you insight into what’s happening in your world and your relationship
They help you progress at a pace that’s comfortable for you
They give you hope that life will be better
They help you with strategies that fit you personally, and as a couple
They’re invested in your progress and celebrate your wins with you
They’re in a handy location, with session times that suit you

If something on this list isn’t there, we want to know. That’s exactly what the HartMatch Guarantee is for.

How it works:

Step 1: Take a moment to look over our website.

We have specifically designed our website and therapist profiles to make it easy for you to look through the different types of therapy we offer, and the Hart therapists on board.

Each therapist profile gives you important information on who they are as a therapist, their specific experience and strengths, and insight into who they are as people.

Take note of any therapists you have a preference for, to include in the matching process.

Step 2: Be personally matched with one of our Hart Certified therapists.

Call our office on 1300 830 552 or fill out the form online to be matched. We ask a series of questions to determine your area of greatest concern, personal preferences, location, session times and rebate options, to find the best match for you.

Our customer support team are trained to determine which of our therapists are best suited to your specific needs.

Our team will match you with 1 – 3 therapists, based on your unique circumstances, and provide availability, fee and rebate information. You will also be able to book over the phone, if you’d like.

This call is obligation free, and there will be no pressure to book a session.

Step 3: If after your first session you don’t feel the therapist is the right fit, we will re-match you and provide a complimentary next session.

We are confident that our hand-picked therapists will work for you, as feedback from our clients indicates a 93% satisfaction rate for over 80,000 clients (and counting).

However, if after the first session you don’t feel that your therapist is a ‘good fit’ for you, we will happily re-match you with another one of our therapists.

We will also provide you with a full-length 50 minute complimentary session with the new therapist, at our expense.

This means you can relax, as you won’t be out of pocket while finding the right therapist for you.

To request a rematch, fill out this form.

Important terms:

We provide this satisfaction guarantee as we genuinely care about supporting clients to find their ideal therapist. But, there are a few terms it’s important to note:

If requesting a re-matched complimentary session, it needs to be requested within 14 days of the initial session occurring
To support our high standard for Hart therapists, a written request is required
If the therapist is not the right fit due to incomplete, inaccurate or undisclosed information provided during the enquiry, intake or booking process, the Great Match Guarantee may be voided at our discretion.
Complimentary sessions are only available where our customer support team has matched you with a therapist

When the Guarantee May Not Apply

While we genuinely aim to support every client in finding the right therapist, the Great Match Guarantee may not apply in certain circumstances.

The Guarantee will not apply where:

Material information relevant to safe and appropriate matching was not disclosed at the time of enquiry or booking (including but not limited to domestic violence, coercive control, current safety concerns, court proceedings, intervention orders, active affairs, or other high-risk relational dynamics).
Information provided during the intake or matching process was inaccurate, incomplete, or misleading.
A therapist determines during or prior to the session that the matter falls outside their professional scope, competence, ethical obligations, or safety parameters based on information not previously disclosed.
A session is terminated early due to client conduct, safety concerns, or newly disclosed information that materially changes the nature of the appointment.
A client elects to discontinue within the first session without allowing reasonable opportunity for the session to proceed.

In these circumstances, a re-match or complimentary session is at the discretion of Hart Centre management.