18 May 2026
The Hart Centre Pty Ltd ACN 143 297 509 is committed to managing personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth) (Privacy Act).
This document sets out our policies for managing your personal information and is referred to as our Privacy Policy. In this Privacy Policy, “we” and “us” refers to The Hart Centre Pty Ltd and “you” refers to any individual about whom we collect personal information.
If you are based in a country outside Australia which has different privacy laws, we do not purport to be compliant with them. If the laws in your country contain more protections than the Privacy Act, you must not use our website and must not provide us with any personal information.
We are an Australian owned company specialising in relationship therapy, marriage counselling and sex therapy. We use our extensive network of relationship therapists to help you with common relationship issues so you can start taking steps towards the relationship that you want, creating an emotional safe haven for each other and a more authentic intimacy.
We collect personal information about you when you visit our website, telephone us, email us and otherwise contact us. You may provide us with basic personal information such as your name, date of birth, phone number, address and email address when requesting our services or submitting an enquiry. We may also collect your Medicare, private health insurance, credit card or bank account details.
We may also collect additional personal information you provide to us, or authorise us to collect, as part of your interactions with us. This information may be sensitive in nature at times as it relates to your health, health information, relationships, philosophical beliefs, sexual preferences or practices and criminal record.
Direct interactions: We collect information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website, interact on our social media pages, use a contact form, telephone us or send us an email, and when we provide our products or services to you. We may also collect personal information about you from other sources, such as third parties.
Automated technologies or interactions: We use cookies on our website. A “cookie” is a small file stored on your computer’s browser, which assists in managing customised settings of the website and tailored delivery of content. We collect certain information such as your device type, browser type, IP address, pages you have accessed on our websites and on third-party websites. You are not identifiable from such information.
This helps us to analyse data about web page traffic to:
You can use the settings in your browser to control how your browser deals with cookies. However, in doing so, you may be unable to access certain pages or content on our website.
We also use Google Analytics to measure how many people visit our website, how they found our website, which pages they view on our website, and whether they download any content. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. By using our website, you consent to the processing of data about you by Google in the manner described in Google’s Privacy Policy: https://policies.google.com/privacy.
Similar analytics are available via our social media pages. If you interact with us via a social media page, it is your responsibility to check their privacy practices and ensure you consent to them before providing any personal information.
We use industry-standard encryption (HTTPS/SSL) to protect information transmitted between your device and our website. While no internet-based service can be completely secure, we take reasonable steps to protect the information you provide and the systems we use to store it.
We collect personal information as we consider it to be reasonably necessary to carry out our business, which may include (but is not limited to):
We offer quizzes and self-assessments on our website to help you reflect on aspects of your relationship. These can be completed without providing your name, email or any other identifying details. Your results will be shown to you on screen regardless of whether you choose to give us your details.
If you choose to provide your email address at the end of a quiz, we use it to send you your detailed results and a short series of related follow-up emails. You can unsubscribe at any time. We retain quiz responses for 90 days for the purpose of sending follow-up content, after which response data is deleted or de-identified. Your email address remains in our marketing system until you unsubscribe or request deletion.
We do not use your quiz responses to target you with advertising on third-party platforms.
We offer digital products and programs through our website, including toolkits, pathways, courses, frameworks, assessments and other downloadable or online content. When you purchase or sign up for a digital product, we collect the personal information necessary to deliver it to you, including your name, email address, and payment details. Depending on the product, we may also collect responses to questionnaires, journal entries, progress data, or other information you choose to provide as part of using the product.
This information is used to deliver the product to you, to provide ongoing support, to send you related content, and to improve our digital offerings. We retain this information for as long as you remain an active customer, and for a reasonable period afterwards for our legitimate business purposes. You can request deletion of your account and associated data at any time by contacting us.
Some of our digital products involve self-reflection on sensitive topics. We treat any information you share through these products with appropriate care, and we do not use the specific content of your responses to target you with advertising on third-party platforms.
We offer retreats and in-person events through our website and partner facilitators. When you register for a retreat or event, we collect the personal information necessary to deliver the experience, including your name, contact details, payment information, emergency contact details, and information relevant to your safety and wellbeing during the event. This may include dietary requirements, accessibility needs, relevant health information, and screening responses related to the appropriateness of the event for your circumstances.
This information may be shared with retreat facilitators, venues, and partners involved in delivering the retreat. We require these partners to handle your information in accordance with privacy standards equivalent to those in the Privacy Act. We retain retreat-related information for the duration of the event and for a reasonable period afterwards for our legitimate business purposes, including follow-up support and compliance with any legal obligations.
Some of our retreats include screening questions at the point of registration to ensure the experience is appropriate and safe for all participants. Your responses to these screening questions are treated as sensitive information and are used only for the purpose of assessing suitability and ensuring participant safety.
The ways that we may use and disclose your personal information depend on the reason that you engaged us and the consents that you have given us. As an inherent part of our engagement, we will pass your details onto relationship therapists whom you have instructed us to make a booking with on your behalf. Our relationship therapists will have their own privacy policies dealing with your personal and sensitive information that you will need to familiarise yourself with. We may also interact with other businesses, advertising platforms and marketing services as an incidental part of conducting our business.
We may disclose information to third parties we engage in order to run our business, including our associates, employees, officers, insurers, professional advisers, agents, suppliers, service providers and contractors.
We may from time to time need to disclose personal information including health information where we believe it is necessary to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
If there is a change of control in our business (whether by merger, sale, transfer of assets or otherwise) customer information, which may include your personal information, could be disclosed to a potential purchaser under a confidentiality agreement.
We may use and disclose your personal information for other purposes explained at the time of collection, as would reasonably be expected or otherwise as set out in this Privacy Policy.
Third parties to whom we have disclosed your personal information may contact you directly to let you know they have collected your personal information and to give you information about their privacy policies.
We will only send you direct marketing communications where you have opted in to receive them, either through our quizzes, contact forms, booking process or other specific opt-in mechanisms. Direct marketing communications may include information about our products, services, events, or related third party products, services and events we consider may be of interest to you. We may contact you by post, email, SMS, messaging applications or telephone.
If at any time you do not wish to receive any further direct marketing communications you may do this at any time by using the “unsubscribe” facility included in the direct marketing communication or by contacting us at the details set out at the end of this document.
If you opt-out of receiving our direct marketing communications, we may still contact you in relation to our ongoing relationship with you.
Any personal information collected and held by us may be held at a destination outside Australia, most commonly on Microsoft, Zoho and Klaviyo servers for their cloud-based applications. We take reasonable steps to ensure these providers handle your information in accordance with privacy standards equivalent to those in the Privacy Act.
By submitting your personal information to us, you expressly consent to the disclosure, transfer, storing or processing of your personal information outside of Australia. In providing this consent, you understand and acknowledge that countries outside of Australia do not always have the same privacy protection obligations as Australia in relation to personal information.
If you do not agree to the transfer of your personal information outside of Australia, please either do not provide us with your personal information or contact us via the details set out at the end of this document.
Providing us with your personal information is optional and you may be able to remain anonymous or use a pseudonym when making enquiries with us. You must not impersonate any person. To receive professional services you will need to verify your identity before we can provide our services which include dealing with third parties on your behalf. This may include Medicare.
We take all reasonable steps to maintain physical and electronic security to safeguard and secure your personal information from misuse, interference, loss and unauthorised access, modification and disclosure. Subject to the law, we take reasonable steps to destroy or permanently de-identify personal information if it is no longer needed for its purpose of collection. Our files are held for 7 years before they are securely destroyed unless otherwise agreed by us.
If we experience a data breach that is likely to result in serious harm to you, we will notify you and the Office of the Australian Information Commissioner in accordance with the Notifiable Data Breach scheme under the Privacy Act.
Our services are intended for adults aged 18 and over. If you are under 18, please do not provide us with personal information without the consent of a parent or guardian. If we become aware that we have collected personal information from a person under 18 without appropriate consent, we will take reasonable steps to delete that information.
The website may contain links to third-party websites. We do not have any control over and are not responsible for the content or privacy practices of websites that are linked to our website. You access and use any linked website at your own risk. You should read the privacy policies on any linked website and only access and use the linked websites if you agree to the terms of those privacy policies.
If you elect to pay for our services using a third party platform such as Stripe, Eway or other Eftpos providers, your payment will be processed externally by that third party and you should refer to their privacy policies to understand what information they collect and how they treat your personal information.
Where we maintain social media pages, we are not responsible for the content or privacy practices of the hosts of those pages. Your personal information will be processed and hosted by those third parties. It is your responsibility to check their privacy practices to ensure you consent to them before providing us with any personal information.
Please let us know if there are any errors in your personal information and keep us up-to-date with changes to your personal information (such as your name or address).
You are entitled to request access any personal information relating to you which we hold. You are also entitled to request that we correct such information if it is inaccurate, out of date, incomplete, irrelevant or misleading.
Please contact us via the details set out at the end of this document if you wish to access or correct any personal information we have about you. We will only decline your request where permitted or required under law including the Privacy Act.
You may contact us at any time if you have any questions or concerns about this Privacy Policy or about the way in which your personal information has been handled using the contact details at the end of this document.
If you are not satisfied with our response to your complaint, or you consider that we may have breached the Australian Privacy Principles or the Privacy Act, a complaint may be made to the Office of the Australian Information Commissioner. The Office of the Australian Information Commissioner can be contacted by telephone on 1300 363 992 or by using the contact details on the website www.oaic.gov.au.
We may amend this Privacy Policy from time to time, with or without notice to you. We recommend that you visit our website regularly to keep up to date with any changes.
Our contact details are: Privacy Officer Email: reception@thehartcentre.com.au Phone: 1300 830 552
Last updated: 18 May 2026
Enter your appointment details below, including your preferred therapist, location, and availability.
